refund policy

Last updated: October 10, 2026

Ontario24 is operated by 1001755788 Ontario Inc. (“Ontario24”, “we”, “us”). This Refund Policy explains when we refund listing fees. It forms part of our Terms of Service.

1. What You Are Paying For

Listing plans are described on our Pricing page. A plan buys one listing, published for a fixed number of days. Payment is one-time: there is no subscription and no auto-renewal. All prices include 13% Ontario HST.

2. Before Your Listing Is Published

You may cancel and receive a full refund at any time before your listing is published on the site. Email info@ontario24.ca from the address on your account and tell us which order to cancel. We refund to the original payment method.

3. After Your Listing Is Published

Once your listing is published, the service has been delivered and fees are non-refundable, except where a refund is required by applicable Ontario consumer protection law.

4. If We Remove Your Listing

If we remove a published listing because it breaches our Terms of Service or Posting Policies, no refund is due. If we remove a listing, or cannot publish it, for a reason on our side — a technical fault, or a plan we are unable to deliver — we refund in full.

5. Duplicate or Failed Payments

If you are charged twice for the same listing, or charged for a listing that was never created, contact us and we refund the extra amount in full.

6. How to Request a Refund

Email info@ontario24.ca from the email address on your account, with the date of payment and the amount. We reply within 1–2 business days. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.

7. Chargebacks

If something has gone wrong with an order, please contact us first. We would rather put it right directly than through your bank.

8. Contact

1001755788 Ontario Inc.
info@ontario24.ca